Bank of America outage: $0 account balances, other troubles reported

Customers using Bank of America reported having trouble accessing their bank accounts on Wednesday. 
Reports of problems spiked around 1 p.m. ET, when about 20,266 outages were reported, according to the website Downdetector.
People are complaining that their account balances are not visible on the app while others say they can access their accounts but that they are seeing a balance of $0.
“App not working and online banking shows yesterday’s balance,” one user said on Downdetector.
“Both the App and Browser access to BoA remain at least partially down for us,” another user said. “Can now see some of our accounts, but not all of them. And the transfer between accounts function remains non-functional for all accounts.”
As of 3:37 p.m. ET, reports from Downdetector showed some improvement with around 3,600 outages being reported.
Bank of America didn’t immediately return USA TODAY’s request for comment Wednesday.
This is a developing story.
Fernando Cervantes Jr. is a trending news reporter for USA TODAY. Reach him at [email protected] and follow him on X @fern_cerv_.